PRIVACY POLICY

Effective Date: April 5, 2026

CMB Commercial Shredder Repair ("CMB," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cmbcommercialshredderrepair.com or contact us for services. CMB is headquartered in Fuquay-Varina, North Carolina, and this policy is governed by the laws of the State of North Carolina and applicable federal law.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

• Submit a service request or inquiry through our contact form
• Call, email, or otherwise communicate with us
• Request an estimate or schedule a service appointment

This information may include:

• Your name
• Company name
• Email address
• Phone number
• Service type requested
• Message content describing your equipment or service needs

2. Automatically Collected Information

When you visit our website, our web server and third-party services may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website or source

This information is used solely for website analytics and improving user experience. We do not use this data to personally identify you.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and requests
• Schedule and coordinate repair, maintenance, or inspection services
• Communicate with you about your equipment or service needs
• Improve our website and services
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We use Formsubmit.co to process contact form submissions. Your form data is transmitted to Formsubmit's servers for delivery to our email. Please review Formsubmit's privacy policy for details on their data handling practices.
• Legal requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including responding to your inquiries, providing services, and complying with legal obligations. Contact form submissions are retained in our email systems and may be deleted upon request.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website does not use cookies for tracking or advertising purposes. Third-party services embedded on our site (such as Google Fonts) may set their own cookies. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party website you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of certain data processing activities

North Carolina does not currently have a comprehensive consumer privacy statute equivalent to those in some other states. However, we are committed to honoring reasonable privacy requests from all individuals regardless of location. To exercise any of these rights, please contact us using the information below.

11. North Carolina Identity Theft Protection Act

In compliance with the North Carolina Identity Theft Protection Act (N.C. Gen. Stat. § 75-60 et seq.), we take reasonable measures to protect any personal identifying information we collect. In the event of a security breach involving your personal information, we will notify affected individuals as required by North Carolina law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

CMB Commercial Shredder Repair
P.O. Box 925
Fuquay-Varina, NC 27526
Phone: (919) 577-6714
Email: [email protected]